Sendbird Business Messaging supports WhatsApp as a channel type. Just like any other channels, you can incorporate WhatsApp channels into a template and sequence messaging and track the notification's performance on the Sendbird Dashboard.
Note: To enable this channel, contact our Sales team first.
Create a channel
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On the Business Messaging > Channels page, click Create channel+ button at the top-right corner of your screen.
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Select WhatsApp under Channel type.
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Depending on the use, fill in the following fields:
- Name: Specify a name of the channel.
- Key: Specify a unique identifier of the channel.
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After specifying the fields, click Connect with Meta at the bottom. Then log in to your Meta account and connect or create your WhatsApp Business account. For more information, see WhatsApp Business API.
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Once you've connected your WhatsApp Business account, click Create on the dashboard popup.
Note: You can create multiple channels of the same type except Push notification channel.
Webhook
Unlike other channels, your customers can reply to your notifications in WhatsApp. In such case, set up a webhook to subscribe to message events. To set up a webhook, follow these steps:
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Go to Settings > Business Messaging > Webhooks.
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Enable the functionality.
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Under Events, check the box next to notification:whatsapp_inbound. This will let you know when a user replies to your WhatsApp message.