Ticket list

You can view all the ticket that have been sent to the Review Queue on the this page.

Number	Name	Description
1	Status	Specifies the status of the ticket. -Unassigned: Ticket that is in the Review Queue but has not been assigned to an assignee. -Assigned: Ticket that is in the Review Queue and has been assigned to an assignee. -Submitted: Ticket that has been reviewed by the assignee.
2	Moderated on	Specifies the timestamp of when a specific moderating action took place. The most recent log item is shown at the top.
3	Ticket ID	Specifies the Ticket ID.
4	Trigger	Specifies the event that triggered the rule engine.
5	Moderated details	Specifies the details of the event that triggered the moderation action, such as user name, user ID, message content, and further details are provided when clicked.
6	Action taken by rule	Specifies the action taken by rules.
7	Moderator reviewed as	Specifies the review action taken by a human moderator.
8	Assignee	Specifies the assignee of the ticket.

Ticket details

The ticket detail panel allows users to view in-depth information about specific tickets. You can click on a ticket to view further details as shown in the image below.

This panel is divided into several sections:

Section	Description
Moderator review status	- Displays whether the ticket is currently being reviewed by a moderator. - Shows the name and email of the assigned moderator. - Displays the time remaining for the moderator to complete the review.
Action taken by	Action taken by: - Shows whether the action was taken by Rules or Review Queue. Events: - Lists the events that triggered the ticket. For example, a message being reported. Action taken: - Details any automatic actions taken by the system, such as muting a sender for a specified duration. - Provides a link to view more details about the action taken.
Event details	- Displays further event details such as the message that was reported, who it was reported by, what the report reason was, and the channel it occurred in.

Explore more on our Advanced moderation product page.